Your Safety Matters to Us

Hoplocation is committed to making every stay safe and reliable for all guests. While we do not own the properties on our platform, we take safety seriously and are here to support you every step of the way.

Before you book

- Read the full listing description, photos, and recent guest reviews

- Check that the listing includes safety amenities such as smoke detectors and fire extinguishers

- Review house rules and access instructions before confirming

- Use Hoplocation messaging for all communication with hosts

- Never pay outside of the Hoplocation platform

Before you arrive

- Your host contact details are included in your booking confirmation email from booking.mail@hoplocation.co.za

- Confirm your arrival time and access instructions with the host in advance

- Save the host's contact number offline in case of connectivity issues

- Check the local load shedding schedule for your area

During your stay

- Take photos on arrival to document the condition of the property

- Secure your valuables and use any provided safes where available

- Keep emergency numbers saved on your phone

- Report any safety concerns to your host immediately and follow up with Hoplocation if unresolved

Emergency contacts

- SAPS (Police): 10111

- Ambulance: 10177

- Fire: 10177

- Contact Hoplocation support immediately after ensuring your safety

If something feels wrong

- Trust your instincts, leave the property if you feel unsafe

- Contact Hoplocation support via support@hoplocation.co.za

- Keep all communication in writing for reference

- Document any concerns with photos or videos

Important

- Never share your banking details with a host

- Never arrange payment outside of the Hoplocation platform